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Refund & Exchange Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order for any reason, you may request a return or exchange within 15 calendar days from the date you received your package.

Returns

  • Returns are accepted within 15 days from delivery if the item is unused, unwashed, and in its original condition, including packaging and labels.
  • Shipping costs are non-refundable. Only the cost of the items will be refunded.
  • Returns must be authorized before shipping. Items sent back without prior authorization will not be accepted.
  • A return shipping fee applies and varies by country (typically between €15.00 and €25.00), which is paid by the buyer.

Exchanges

  • If you need to exchange an item for a different size or product, you may do so within the 15-day return period.
  • Customers are responsible for shipping costs for exchanges.
  • The fastest way to get a new item is to return the one you have and place a new order.

Damages & Issues

  • If you receive a defective, damaged, or incorrect item, please contact us immediately at help@heartforsneakers.com so we can evaluate the issue and provide a solution.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank.
  • If more than 15 business days have passed since your refund was approved, please contact us at help@heartforsneakers.com.

Order Cancellations

  • If you accidentally ordered the wrong product or size, you can request a cancellation by midnight on the same day of purchase. After this deadline, the order cannot be modified or canceled.

Exceptions

  • We do not accept returns for sale items or gift cards.
  • Some items, such as custom or personalized products, cannot be returned.
  • Orders shipped to the European Union are eligible for a 14-day cooling-off period, allowing returns without justification, as long as items remain in original condition.

If you have any questions or need assistance, feel free to reach out to us at help@heartforsneakers.com.